At Seamile Food Nigeria Ltd, customer satisfaction is a priority. We handle all products with care and in compliance with food safety standards. However, we understand that issues can arise and have established the following policy:
1. Perishable Products
Because our products are fresh and perishable, returns are only accepted under the following conditions:
- The product was damaged or spoiled at the time of delivery.
- The wrong item was delivered.
- The product did not match the order description (e.g., wrong cut or quantity).
In such cases, customers must report the issue within 24 hours of delivery by contacting our customer service team with supporting evidence (e.g., photos or videos).
2. Non-Perishable or Packaged Goods
For packaged or non-perishable food items:
- Returns must be made within 3 days of delivery.
- Items must be unopened, unused, and in their original packaging.
3. Refunds
Approved refunds will be processed within 3–7 business days after product verification.
Refunds are issued through the original payment method or as store credit, based on customer preference.
4. Exchanges
If eligible, customers may request an exchange for the same product or an item of equal value.
5. Exclusions
Refunds or returns are not applicable for:
- Products incorrectly stored after delivery.
- Change of mind or personal taste preference.
- Discounted or clearance items.
6. Contact for Returns
To initiate a return or refund request, please contact:
Seamile Food Nigeria Ltd – Customer Care
Email: seamilefood@gmail.com
Phone: 09130827268
Address: 6 Kayode Fadayomi Street, Irawo, Lagos State, Nigeria.